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Troubleshooting Notes for Datalogger® DL3-PPC

1) Program Lost on HP iPAQ rx3115 Pocket PC

When the Pocket PC's battery is allowed to drain over time, the program memory is lost, taking with it the DL3-PPC program and all systems settings.  However, joint reports stored in the SD card are not affected by power loss.

To restore the Pocket PC:

(a)

Make sure it is fully charged, and the McElroy supplied SD card is securely installed.

(b)

Turn on the Pocket PC.  Follow the on-screen prompts to "align screen" and go through the tutorial until the Windows icon and Start appear at the top left corner of the display.
(c) Tab Start > Programs > File Explorer.
(d) Now the first line in blue should read "File Explorer", the second line in gray has 2 arrowheads pointing downwards, one at the far right, and the other is towards the left, about the middle of the screen.  Tab on the left arrowhead, and then tab My Device.  The second line in gray should now read "My Device".
(e) Find the Storage Card folder on the list.  Tab on it, and then tab on PPC Setup Files.
(f) Find and tab on the file rx3115 vXXX to run the iPAQ Backup program.  In the lower half of the screen, you should see Last Backup File: \Storage Card\PPC Setup Files\rx3115 vXXX.  [If not please find Options at the low left corner of the Backup program, tab Options > Switch to Advanced Mode, then select Restore, and find the rx3115 v010 file.].
(g) Tab Restore Now and wait for it to complete.  Once the restore is complete, tab OK, and then tab OK again to restart.
(h) This restored your iPAQ rx3115 to its factory default.  To ensure you have the latest program, please visit the McElroy download webpage to download the latest DL3-PPC program.  Follow the instructions at the website to install the latest version on your Pocket PC.



2) HP iPAQ Pocket PC Bluetooth® Connection

When Bluetooth® fails to connect, please follow these steps to correct the problem:

(a)

Exit the McElroy DL3 program.  At the top left corner of the Pocket PC, tap Start (or the Windows icon) to bring up the main menu.  Tap Settings.  At the bottom find and tap Connections.  Tap the iPAQ Wireless icon to access Bluetooth® properties.

(b)

If the Bluetooth® icon is gray (disabled) and has a red circle with an X in it, tab the icon to turn Bluetooth® on.  The icon will turn green after a few seconds.
(c) Once Bluetooth is turned on, tab Settings.  Tab Services at the bottom.
(d) In the Bluetooth® Services screen, look for Serial Port and select it by tapping Serial Port.
(e) Make sure under the Service settings section only Enable service is checked for Serial Port. (note: Authorization and Authentication must NOT be checked).
(f) Tab the Advanced¡­ button to reveal the Bluetooth Serial Port settings screen.  Write down the Outbound COM Port number.  It is usually 6 for iPAQ rx3115, and 8 for other iPAQ's.  This number is used in the McElroy DataLogger® settings screen described in step (j)
(g) If a checkbox and the message ¡°Default device for outgoing serial connection¡­¡± exist, make sure the checkbox is checked.
(h) Tab OK to exit the Bluetooth Serial Port settings screen.  Tap a couple more OK's and or X's at the upper right corner to exit all the way.
(i) Reset the iPAQ by plugging the stylus into the reset hole at the bottom of the iPAQ.  Wait for the iPAQ to fully reload itself.
(j) Now we are ready to connect the Pocket PC to the DataLogger® via Bluetooth®.  Tap Start > Programs > McElroy DL3.

Instructions for Setting up McElroy DL3 HP IPAQ Bluetooth® - PDF



3
) Clearing Corrupted Report

In rare occasions, the DataLogger® may contain a corrupted joint report that could not be transmitted to the Pocket PC.  Older versions of the Pocket PC software do not allow the operator to proceed as long as there is a report in memory not downloaded from the DataLogger®.

To clear the corrupted report in the DataLogger®, run the McElroy DL3 program, then tap Menu > Settings to access the Settings dialog box.

Find the Port label under the General group.  Tap the word Port 4 times.  The "DataLogger® Not Connected" dialog box appears.  Make sure the DataLogger® is turned on then tap OK.

Once communication is established between the Pocket PC and the DataLogger®, the Diagnostic dialog box appears.  Near the bottom left corner of the diagnostic screen is the Clear button under the Report group.  Tab on Clear and respond to the confirmation dialog box to clear the last report in the DataLogger®.

 
 
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